In crisis intervention, what is the correct first step in the 3-phase response?

• A. Try to get the person stabilized
• B. Begin the problem-solving process (often by bringing in other resources)
• C. Ensure the scene is safe (as soon as possible)
• D. Call for backup only after danger escalates

Answer: (C)

Safety first: in any crisis intervention, the very first action is to ensure the scene is safe for you and the person in crisis. Without safety, attempts to calm, stabilize, or solve problems can fail or cause harm, and danger can escalate quickly. Once safety is secured, you can shift to stabilizing the person emotionally and building rapport, then move toward mobilizing resources and addressing immediate needs. If ongoing or imminent danger is detected, calling for backup or additional help should occur as part of securing the scene. Establishing safety creates the foundation for all subsequent steps in the response.